Shipping policy
Shipping and Delivery
We ship from Littleton, MA to the United States and Canada. Lead times, carriers, and packaging vary by product, because some of what we sell is heavy, some is regulated, and some has to stay dry.
Processing and lead times
In-stock items ordered before 2:00 PM ET on a business day ship the same day. Items not held in stock are quoted with a lead time at the point of order, typically 2 to 4 weeks for material sourced to order. If part of your order is in stock and part is not, we ship the available items first unless you tell us otherwise.
Lead times shown on product pages are estimates, not guarantees. If a date is critical to your work, tell us before you order and we will confirm what is achievable.
Shipping charges
Rates are calculated at checkout based on weight, destination, and any special handling the material requires. Orders over $1000 ship free within the contiguous United States, excluding heavy freight and regulated materials.
Grinding media and larger milling jars are heavy. Orders above 25 kg ship as freight rather than parcel, and we will contact you with a rate before charging. Freight deliveries are kerbside by default; inside delivery or liftgate service can be arranged at additional cost.
Local delivery and pickup
Same-day delivery is available in Greater Boston for orders placed before 12:00 PM noon ET. Local pickup and drop-off are available at our Littleton, MA facility by appointment. Email us to arrange either.
Some materials cannot be released for customer pickup without prior arrangement, as they require specific packaging or handling documentation. We will tell you when this applies.
Regulated and hazardous materials
Lithium metal, flammable electrolytes and solvents, and certain powders are classed as dangerous goods and are subject to transport regulations. These items:
- ship ground only and cannot be sent by air, express, or international courier
- cannot be included in free shipping or expedited services
- may require a signature and a recipient qualified to receive them
- ship with the applicable safety documentation, and an SDS is available for every product on request
If your order contains regulated material, we will contact you before shipping to confirm the destination can receive it. Deliveries to residential addresses may not be possible for these items.
Moisture and air sensitive materials
Materials that degrade on exposure ship sealed, and where necessary under inert atmosphere or with desiccant. Open these in a dry room or glovebox as the documentation specifies. Storage requirements are stated on the product page and on the datasheet, and material stored outside them is no longer covered by our specification.
Tracking and delivery
You will receive tracking by email when your order ships. Inspect shipments on arrival. Report visible damage to the carrier at the point of delivery and to us within 5 business days, with photographs and your order number, and keep the packaging until the claim is resolved.
International orders
We ship internationally on request. Contact us before ordering. Duties, taxes, and customs clearance are the responsibility of the recipient, and some materials cannot be exported to all destinations.
Questions
For lead times on a specific item, freight quotes on bulk orders, or delivery of regulated material, email sales@advanced-materials.com or use our quote request form.